Support
How to get help with GoBTC Pay, and where to handle things yourself.
Contact support
Email [email protected]. You can also use Help & support in the dashboard sidebar. You can also chat with us from the chat bubble in the merchant dashboard.
When you write in, include:
- Your merchant account email.
- The store or terminal involved.
- The payment reference or on-chain transaction hash, if relevant.
Important
For anything security-related, such as a suspected key exposure, an account you no longer control, or a vulnerability, email [email protected] immediately rather than going through general support.
Handle it yourself
| Situation | What to do |
|---|---|
| A terminal key may have been exposed | Open the terminal and click Rotate key |
| Locked out of the dashboard | Click Forgot password on the login screen, then set a new one |
| Lost your authenticator | Sign in with a recovery code |
| A device you do not recognise is signed in | Revoke it under Active sessions |
| Need to change where Bitcoin settles | Tap Link a different wallet and scan the new QR |
| GoMining is unresponsive and you need your funds | Submit a recovery request under Conditional Recovery |
| Not sure whether you were paid | Check the payment's status in the dashboard |
Documentation and policies
White PaperBTC Instant v1.3.0 (PDF)Privacy PolicyWhat we collect and whyTerms of UseThe agreement you sign up toCompliance policyPDFMerchant dashboardmerchant.gobtcpay.comFAQShort answers, for payers and merchants
Verification and onboarding
To get a business verified (KYB), email [email protected] and we will confirm and send onboarding information. Status is visible in the dashboard under KYB status.